Great to be part of yesterday's AI Voice Renaissance session on transforming SME communications.  

A big thank you to David Dungay for hosting, and to our panellists Nathan Marke from Giacom, Patrick Watson from Cavell Group, and our Nathan Ronchetti for sharing valuable insights.

The session explored why voice remains business-critical, how AI is transforming everyday customer interactions, and where partners can unlock real commercial value today. It was a practical conversation focused on real opportunities in the market — not hype.

Key takeaways: 

1. Voice isn't dying, it's being reimagined by AI into something far more strategic than traditional telephony.

2. SME customers are ready for AI voice, even if they don't use that language. They want missed calls handled, bookings automated, and instant responses.

3. Partners positioned as "voice technology providers" capture margin that "telephony resellers" cannot 

4. The commercial opportunity is real and accessible today.

Watch the recording on LinkedIn